Post by ajmirakhan456 on Aug 30, 2023 6:02:23 GMT -5
Its implementation is crucial today. Most consumers want fast and effective service when dealing with simple matters, which are the majority. Self-service is the best way to meet this desire, making customers more satisfied and even reducing operating costs. It is important to remember that self-service is more suitable for customers who want to deal with quick issues, such as issuing duplicate bank slips and checking bar codes, who do not necessarily need the help of an attendant. Hence the importance of the company also providing normal service, performed by attendants, for those consumers who want more human attention or who have more complex issues to be resolved.
Many customer service operations are tied to a physical office because they work with very elaborate and complex structures that need to be installed somewhere. Even before the pandemic, which forced Special Database many companies to stay at home office, to respect social isolation, remote work was already a growing and very present trend. However , how do you transform your entire physical customer service infrastructure to one in the cloud, with service platforms? To help you understand how to do this, we have prepared this complete content for you.
Good reading Cloud service platforms Cloud support platforms , or as they are sometimes known, SaaS platforms, are a customer support service model, the basis of contracting by subscription. So, a company hires software that provides processes, telephony and resources designed for this type of operation. When purchasing the service, there is no need for installation, as everything is stored in the cloud, and it only works through an internet connection. That is, it is possible to work from anywhere and at any time. These solutions are not popular just now in Brazil. Since 2017, according to a survey by SaaSholic , São Paulo, the capital, had 47.8% of SaaS startups, followed by Santa Catarina, 16.3%, and Minas Gerais, 11.3%.
Many customer service operations are tied to a physical office because they work with very elaborate and complex structures that need to be installed somewhere. Even before the pandemic, which forced Special Database many companies to stay at home office, to respect social isolation, remote work was already a growing and very present trend. However , how do you transform your entire physical customer service infrastructure to one in the cloud, with service platforms? To help you understand how to do this, we have prepared this complete content for you.
Good reading Cloud service platforms Cloud support platforms , or as they are sometimes known, SaaS platforms, are a customer support service model, the basis of contracting by subscription. So, a company hires software that provides processes, telephony and resources designed for this type of operation. When purchasing the service, there is no need for installation, as everything is stored in the cloud, and it only works through an internet connection. That is, it is possible to work from anywhere and at any time. These solutions are not popular just now in Brazil. Since 2017, according to a survey by SaaSholic , São Paulo, the capital, had 47.8% of SaaS startups, followed by Santa Catarina, 16.3%, and Minas Gerais, 11.3%.